What happens if my internet goes down?
Everything keeps working. The AI runs on local hardware, recordings stay on your local storage, and sensors continue to report to the Brain Box. Internet is only used to send you push notifications — and even those can route over cellular backup.
Can I see my cameras when I'm away from home?
Yes. We set up a secure remote access tunnel to your Brain Box, so you can view live feeds and receive alerts on your phone from anywhere. Access is direct to your hardware — it doesn't go through our servers.
Do I need a monthly subscription?
No subscription is required for any AI or camera features. The system works fully without one. The only optional monthly cost is if you want human operator monitoring — a real person who reviews high-confidence alerts and can contact emergency services on your behalf.
What cameras and sensors are compatible?
Most IP cameras (ONVIF protocol), Zigbee sensors, Z-Wave sensors, and WiFi devices. If you already have equipment, we'll assess it during a free pre-install consultation. Chances are it'll work.
How does the AI know the difference between a threat and my dog?
The system runs Frigate for real-time person/vehicle/animal detection, combined with a local language model that reasons about context — time of day, your established patterns, armed status, and history. After the first week, false alert rates drop dramatically.
What's the warranty and support like?
Professional and Elite packages include 1+ years of support. We're a Toronto-based team — you'll talk to the person who installed your system, not a call centre. Hardware is under manufacturer warranty, and we stand behind our installation work.